How can I reach the SmartTicket team?
Can I change the date after I've booked the tickets?
Can I bring dogs into the event?
Small or medium dogs with a leash are allowed. Big dogs need to wear a muzzle besides a leash.
Is there parking nearby?
A paid parking lot is located at the Moho mall.
How can I get an invoice?
Do children need a ticket?
Children below 1.3m do not need a ticket.
Can I bring dogs into the event?
Pets are not allowed in the venue according to the North Bund Park regulations.
Do kids need a ticket?
Kids up to the age of 10 are free to enter.
How can I get an invoice?
Please call Paulaner at (021) 6523 5757 and provide order information
Can I get a refund or change the date after I've booked the tickets?
The tickets are non-refundable after 48 hours of purchase. Changes to ticket dates are permitted exclusively 24 hours before the event commences on the date corresponding to your ticket purchase.
Can I get a refund or change the date after I've booked the tickets?
The tickets are non-refundable. Changes to ticket dates are permitted exclusively 24 hours before the event commences on the date corresponding to your ticket purchase. Expired and unused tickets cannot be rescheduled.
What do the time slots on the booking page (e.g. 3-5pm) mean?
The designated time slots specify the period within which you can enter the market. Once inside, you are welcome to stay for as long as you desire.
For instance, the 3-5 pm time slot indicates that you should enter the market after 3pm but before 5pm. You are free to stay in the market after 5pm. This measure is in place to ensure crowd control and safety due to the large attendance at this market. We appreciate your understanding.
Will there be more door tickets for Christkindlmarkt on the Bund 2023 after pre-sales sold out?
As indicated on the ticket purchase interface, tickets are currently sold out online. If this is the case, we recommend you purchase tickets for a different date in advance (available every Wednesday to Sunday).
If you still wish to attend on a certain day, the organizers will assess the on-site attendance for the day and may release some limited on-site tickets. If needed, please consider arriving at the venue earlier in the afternoon to make a purchase. It's important to note that the online ticket platform does not have the authority to sell on-site tickets and cannot provide real-time information about on-site availability or specific release times. We kindly remind you to prioritize your safety during your travels. Have a great day!
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