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Frequently Asked Questions / User Accounts

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My account got blocked. What can I do?

SmartShanghai blocks accounts of users that violate our policies. The most common reasons why accounts get blocked are, for example, if a user:

- Has 2 (or more) accounts for posting on SmartShanghai housing

- Has posted a commercial listing (housing, buy&sell, etc) with a private account

- Has sent offensive messages to other SmartShanghai members

Has used SmartShanghai's private message system to send out commercial messages

- Has sent out many identical private messages to SmartShanghai members

If you believe your account has been blocked by mistake, please get in touch with us here via the Contact Us page, and we'll look into it.

How can I change my username?

Unfortunately usernames can't be changed. Sorry dongmeister69.

I forgot the login for the user account for my restaurant/bar, how can I recover it?

SmartShanghai does not have user accounts associated with venue listings, so your bar/restaurant user account doesn’t give you any special privileges. any user can report mistakes to us through the "Report Mistakes" button in the venue listing, and any user can submit events for any venue (all listings have to be approved and validated by our editors).



To recover your password, please follow the instructions here, or, worst case scenario, drop us a line via the Contact Us page, and we'll look into it.

How do I delete my account?

To delete your account, click on Settings in the top-right corner of the page (while signed in) and then find the Delete Account button on the right side, on the same line as Profile Settings. This will take you to a page where you can permanently delete your account. Be aware that once it’s deleted, an account cannot be recovered. It’s gone forever!